FAQs

Orders will usually arrive in 1-2 working days subject to stock availability. For any items which were out of stock at the time of purchase, these will typically arrive within 3-5 working days. Please rest assured that in the event that we can foresee any delays we will contact you to ensure that you are made aware.

If your shipping address if different to your billing address, then please tick the box ‘Deliver to a different address?’ at checkout and add the address details.

When you complete an order on our website, you will receive a confirmation email detailing the items and charges that applied to your order. On qualifying orders, a link will be emailed to you enabling you to track the progress of your delivery.

We do not retain payment card details.

We charge VAT at the current rate of 20% for all delivered goods, you will be able to see the full calculated breakdown of VAT that applies the items placed in your basket prior to completing any transactions on our website.

Please note that at present we only ship to addresses in the United Kingdom.

We try our best to ensure that your items arrive with you in excellent condition. This means that some products will need extra packaging and separation to retain condition during transit. Our tracking services allow you to see how many packages have been shipped against your order. If you have any queries relating to our packaging and shipping process, then please don’t hesitate to get in touch with us.